Job Role

- Telecaller – Banking & NBFC Collections

- Handle outbound calls to customers with overdue payments across various banking and NBFC products.
- Contact customers regarding pending EMIs and overdue accounts.
- Remind customers about due payments and request timely payment.
- Handle customer queries related to pending payments and collection processes.
- Maintain accurate records of customer interactions, payment commitments, and follow-ups.
- Work towards achieving assigned collection and recovery targets.
- Follow company guidelines and collection procedures while communicating professionally with customers.

Key Responsibilities Collections & Recovery:

- Make outbound collection calls to customers with overdue payments.

- Handle accounts related to

- Personal Loans

- Credit Cards
- Two-Wheeler Loans

- Consumer Durable Loans

- Business Loans
- Remind customers about due and overdue EMIs.




- Request customers to make immediate or timely payments.
- Follow up on payment commitments until successful collection.
- Maintain regular follow-ups on pending accounts.

Customer Handling

- Communicate professionally with customers regarding outstanding payments.
- Explain payment details and resolve basic collection-related queries.
- Maintain accurate information regarding customer responses and commitments.
- Escalate complex issues to the concerned supervisor or team.

Experience

- 0–4 years of experience in collections, telecalling, banking, NBFC, or related fields.
- Freshers with good communication skills are also welcome.

Salary & Incentives

- Valuable Salary + Attractive Incentives

📌 Debt Recovery Specialist (Delhi)
🏢 JobTrade
📍 Delhi