Job Overview: Provide 24×7 hands & feet onsite support for Data Center equipment at DC

Key Responsibilities

- Perform physical racking, stacking, and cable patching for network devices.
- Support routine hardware maintenance, replacements, and vendor visits.
- Monitor local DC alerts and escalate to L2 engineers.
- Maintain inventory of cables, patch panels, and network racks.
- Ensure compliance with DC operational safety and access guidelines.
- Prepare operational reports, capacity/utilization inputs and service metrics.
- Ensure SLA compliance, audit readiness and RBI/security policy adherence.
- Maintain SOPs, runbooks, KB articles and operational documentation.
- Coordinate with OEMs/vendors and internal teams for issue resolution.
- Support DR drills, patching,



vulnerability remediation and preventive maintenance.
- Participate in RCA preparation for Priority incidents.
- Follow Incident, Problem, Change and Service Request Management processes.
- Perform daily physical equipment health checks and media/tape handling where applicable.
- Maintain visitor/material movement registers and support vendor escort activities.

Technical Skills: Networking basics (LAN/WAN), cabling, DC operations, ITSM ticket logging.

Certifications: Preferred: ITIL Foundation; Nice to have: CCNA

Coverage Model: Onsite 24×7 (shift-based), DC Mumbai

📌 Data Center - DC Hands & Feet (Mumbai)
🏢 S2Integrators
📍 Mumbai