Qualifications
- 4-7 years of experience in software testing, with a focus on Dynamics 365 Customer Service.
- Expertise in CTI testing, contact center solutions, and omnichannel capabilities.
- Proficiency in Azure DevOps or JIRA for test management.
- Solid knowledge of API testing and SQL for data validation.
- Experience with telephony platforms like Genesys, NICE CXone, Five9, and Avaya.
- Ability to design and execute test scenarios for inbound call routing and outbound dialing.
- Understanding of IVR navigation and call transfer processes.
- Familiarity with call recording validation and case creation validation.
- Excellent communication and collaboration skills for effective team work.
- Analytical mindset with a problem-solving approach to testing and integration challenges.
Requesting your send updated resume on
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📌 Functional Consultant (Maharashtra)
🏢 Zensar Technologies
📍 Maharashtra