WE ARE HIRING – CUSTOMER SUPPORT LEAD

? Location: Bangalore

? Salary: Up to ₹10 LPA

⏳ Immediate Joiners Preferred

Role : Customer Support Lead

Experience & Qualification

8+ years of experience in Customer Support / International Voice Process

International Voice experience is mandatory

Minimum 2+ year of Team Lead experience – On Papers is Mandatory

Bachelor’s Degree / Any Graduate

Key Skills

Robust experience in International Customer Support

Excellent verbal and written communication skills

Strong customer service and problem-solving skills

Strong leadership and team-handling skills

Roles & Responsibilities

Lead and manage the Customer Support team to achieve business targets.

Monitor SLA, KPI, productivity, quality and CSAT metrics.

Conduct regular performance and quality reviews.

Prepare and share daily/weekly/monthly performance reports.

? Contact HR Ayesha: (phone hidden)

? Email: [email protected]

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📌 Customer Support Team Lead (Bengaluru)
🏢 Enrich Solutions
📍 Bengaluru