Customer Support Specialist (US Retention Process) Spanish Language Expert (Bilingual – English & Spanish) Role Summary We are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.

Key Responsibilities - Handle inbound and outbound customer calls efficiently - Understand customer needs and provide suitable solutions - Research issues and resolve them effectively - Clearly explain product/service features and perks without reliance on scripts - Build strong customer relationships - Achieve qualitative and quantitative performance targets Requirements - Prior experience in customer support, sales, or retention (international BPO) - Experience with US market processes (mandatory) - Strong communication and listening skills with neutral accent - Good time management and problem-solving abilities - Knowledge of US credit systems (credit bureau, reports, scores) is an added advantage - Immediate joiners only Benefits - Health Insurance - Provident Fund - Cab Facility Work Details - 5 Days Working (US Shifts) - Rotational shifts and week offs - Location: Viman Nagar, Pune

📌 Customer Support Specialist (Mumbai)
🏢 SamvadSocial Technologies
📍 Mumbai