Customer Support Executive – Masterpetn

nLocation: Kochi, Kerala

nWork Type: Hybrid

nCompany: Masterpet Care Private Limited

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About MasterpetnMasterpet is a pet care company based in Kochi offering qualified at-home pet grooming services through our mobile grooming trucks. We bring the grooming salon directly to the customer's doorstep.

nWe are looking for a Customer Support Executive who can communicate confidently with customers, manage bookings, and help coordinate our daily grooming routes across Kochi.

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Key Responsibilitiesn

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- Call customers and follow up on enquiries and previous bookings.
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- Handle incoming customer enquiries through calls and WhatsApp.
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- Schedule and confirm pet grooming appointments.
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- Check customer locations and plan bookings based on the grooming truck's existing route and availability.
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- Coordinate with groomers, drivers, and the operations team regarding bookings and schedules.
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- Follow up with existing customers for repeat bookings.
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- Update customer and booking information accurately in our system.
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- Inform customers about services, pricing, availability, and other basic queries.
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- Handle rescheduling, cancellations, and booking-related customer concerns professionally.
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Requirementsn

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- Fluent in Malayalam and English – both are required.
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- Good communication and customer-handling skills.
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- Must have access to a computer or laptop and a reliable internet connection.
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- Comfortable making and receiving customer calls.
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- Familiarity with different areas and routes in Kochi/Ernakulam is preferred.
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- If you are not familiar with Kochi routes, you should be willing to learn them.
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- Basic computer skills and ability to work with online tools, maps, and booking systems.
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- Organized and able to manage multiple bookings and follow-ups without missing customers.
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ExperiencenPrevious experience in customer support, telecalling, front office, sales coordination, or a similar role is preferred, but not mandatory. Training will be provided.

nFreshers with strong communication skills and a willingness to learn are welcome to apply.

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What We Providen

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- Training on Masterpet's services and booking process.
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- Training on route planning and scheduling our mobile grooming trucks.
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- Hybrid working arrangement.
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- Opportunity to grow as Masterpet expands its operations.
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Who Would Be a Good Fit?nWe're looking for someone who is friendly and confident on calls, follows up consistently, and can think practically when scheduling customers.

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📌 Customer Support Specialist (Kochi)
🏢 Masterpet Care
📍 Kochi