Company Description Cyber Security News is a dedicated digital news platform focused on cybersecurity, covering cyber news, cyber attack updates, hacking developments, and vulnerability analysis. The platform provides timely, accurate information to help individuals and organizations stay informed about emerging threats and security trends.

Cyber Security

News serves a global audience interested in technology, information security, and risk management. Team members collaborate remotely to deliver high-quality content and support a growing community of cybersecurity-conscious readers.

Role Description The Customer Support Representative is a full-time remote role responsible for assisting readers, subscribers, and partners with inquiries related to account access, subscriptions, and platform features. Day-to-day tasks include responding to support tickets, emails, and live chat messages, guiding users through troubleshooting steps, and documenting common issues for continuous improvement.

The role involves maintaining accurate records of interactions, escalating technical or complex issues to the appropriate teams, and following up to ensure resolution and customer satisfaction.



The representative will also help gather user feedback, contribute to FAQs and help resources, and support a positive, professional brand image in all interactions.

Qualifications

- Strong Customer Support and Customer Service skills to manage inquiries, resolve issues, and provide a positive user experience.
- Ability to maintain high levels of Customer Satisfaction by handling concerns with empathy, patience, and professionalism.
- Effective Communication skills, including clear written and verbal communication in en_US, and active listening.
- Solid Troubleshooting capabilities to identify problems, guide users through solutions, and collaborate with technical teams when needed.
- Previous experience in a remote support or help desk environment is highly beneficial.
- Comfort with using ticketing systems, CRM tools, and common online communication platforms.
- Basic understanding of technology or cybersecurity concepts is an advantage, with willingness to learn more on the job.
- Ability to work independently, manage time effectively, and adapt to changing priorities in a rapid-paced digital setting.

📌 Customer Support Representative (Hyderabad)
🏢 CyberSec Magazine
📍 Hyderabad