- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool - Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes - Walk customers/ Provide navigational support on self service portal - Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines - Place outbound calls to customers when required in line with Client / Company guidelines - Work productively whilst maintaining exceptional call/data quality standards in line with targets - Contribute to the team through open and regular communication with peers / supervisors - Adhere to all company or departmental policies and procedures (personnel and operational) - Keep the process repositories like DTPs, Knowledgebase,



SharePoint updated with the current process - Maintain regular and punctual attendance in line with company policies and procedures - Minimize customer complaints and escalations by providing exceptional service and call control Preferred candidates - Fresher, 1-3 Years of experience only

- Both side cab facility will be provided
- willing to work in night shift
- Excellent verbal and written communication skills
- Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
- Shift will be in any of United States of America time zones Location- Marathalli, Bengaluru Please share your resume to Sonam.Srivastava@bcforward or WhatsApp me on (phone hidden)

📌 Customer Support Representative (Tumakuru)
🏢 BCforward
📍 Tumakuru