Shift: Rotational

Week Off: Rotational

Job Responsibilities

- Handle inbound and outbound customer calls.

- Resolve customer queries at L1 level.

- Handle product, installation, repair/service, warranty, delivery, invoice, registration, order and complaint-related queries.

- Perform basic troubleshooting as per SOP/Knowledge Base.

- Create and update customer tickets in CRM.

- Follow up on pending service/repair cases.

- Escalate unresolved cases to the concerned team.

- Maintain qualified communication, empathy and ownership while ensuring good CSAT.

Eligibility

- 10+2, Undergraduate or Graduate candidates can apply.

- Freshers and candidates with 0–2 years of BPO/Customer Support experience can be considered.

- Experience in Consumer Electronics, Consumer Durables, E-commerce or After-Sales Support is preferred.





- English and Hindi communication skills are mandatory.

- Proficiency in at least one South Indian language — Kannada, Tamil, Telugu or Malayalam — is mandatory.

- Good customer-handling, listening, probing and problem-solving skills.

- Basic computer knowledge and familiarity with CRM/ticketing tools.

- Must be comfortable with rotational shifts and rotational week-offs.

Pay: ₹20,000.00 - ₹21,000.00 per month

Application Question(s)

- Are you comfortable with the offered salary of ₹21,000 per month?

Education

- Higher Secondary(12th Pass) (Preferred)

Language

- Hindi (Required)

Work Location: In person

📌 Customer Support Expert (HSR Layout)
🏢 Maven Solutions
📍 HSR Layout