Job Title: Customer Support Associate

Job Location: Bopal, Ahmedabad

Job Type: Full-time

About the Company:

OMSGuru is an eCommerce operations platform designed to simplify and streamline the entire back-end of online selling. From Orders and Inventory Management to WMS, Payment & Return Reconciliation, P&L; Analytics, and Automated Return Claims, OMSGuru brings critical eCommerce operations together on one powerful platform. Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10L+ orders daily, and ₹3,000+ Cr in GMV every month.

Our goal is simple: to help eCommerce sellers and retailers manage their operations efficiently, reduce complexity, improve profitability, and scale their businesses with confidence.

Thank you for your interest in OMSGuru Solutions Private Limited.

Job Summary: Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities:

- Understand OMSGuru platform and it’s functioning thoroughly
- Support our existing clients via Chat, Phone, Email & Tickets.




- Help onboard recent clients onto our system
- Respond promptly and professionally to customer inquiries in person, by telephone, or by email
- Maintain an updated knowledge of the organization's products, services, and customer service policies
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications:

- Excellent communication
- Fluent in Hindi & English
- Working knowledge of Microsoft Excel
- Typing Speed of minimum 30 Words Per Minute
- Outspoken personality (someone who likes to talk with people)

Education:

- Any Graduate

CTC: up to 3 LPA

How to Apply

Please send your resume on [email protected]

📌 Customer Support Executive (Ahmedabad)
🏢 OMSGURU Solutions PVT.LTD
📍 Ahmedabad