Haptik is one of the world’s largest conversational AI companies, building intelligent virtual assistants that transform customer experiences. With millions of users engaging through our platform, we are on a mission to make customer support fast, personalized, and available 24/7.
Key Responsibilities
- Handle customer queries via calls, emails, or chats in a prompt and professional manner.
- Troubleshoot issues and provide accurate information or escalate to the relevant teams when necessary.
- Maintain a high level of customer satisfaction by ensuring timely resolutions.
- Document customer interactions in internal tools and follow standard operating procedures.
- Work in close collaboration with cross-functional teams like Product, Engineering, and Quality.
- Meet performance KPIs like First Response Time, Resolution Rate, CSAT scores, etc.
Who We’re Looking For
- Education: Graduate in any discipline
- Experience: 1–3 years in customer support (Voice/Chat/Email) – preferably in tech/SaaS/consumer apps
- Skills:
- Excellent verbal and written communication in English
- Problem-solving attitude with a calm and empathetic demeanor
- Tech-savvy and quick to adapt to new tools or platforms
- Ability to work in a fast-paced, team-oriented workplace
What You’ll Get
- Competitive salary with performance bonuses
- Health insurance and wellness benefits
- Opportunity to work with some of the brightest minds in AI
- Fun, collaborative, and high-growth startup culture
- Internal mobility and learning opportunities
📌 Customer Support Executive, Haptik in Mumbai
🏢 Haptik
📍 Mumbai
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