Company Description HJ Software Private Limited is a pioneer software company delivering innovative, high-quality customized web applications for small and medium enterprises. The company’s offshore development team provides modern infrastructure and logistics to meet diverse business requirements efficiently. HJ Software has a strong track record in web-related technologies and consistently delivers projects on schedule and within budget.

The organization focuses on reliability, technical excellence, and long-term partnerships with clients, creating a stable environment for professionals to grow their careers.

– Customer Care ExecutivePosition: Customer Care Executive

Industry: Transport / Logistics / Fleet Management

Experience: 3+ years in Transport, Logistics, Fleet, or related industry

Location: Ameerpet, Hyderabad

Employment Type: Full-time

Job SummaryWe are looking for a customer-focused and responsible Customer Care Executive with experience in the transport/logistics industry. The candidate will be responsible for handling customer queries, coordinating with drivers and operations teams, tracking shipments/vehicles, resolving complaints, and ensuring timely and professional customer service. We are looking for a customer support executive (Male /Female) with good communication skills and have proficiency in Hindi, English and Telugu.

Key Responsibilities

- Handle customer calls, emails, WhatsApp messages, and service requests.
- Provide customers with updates regarding vehicle/driver status, shipment status, pickup, and delivery.
- Coordinate with the transport operations, dispatch, drivers, and fleet teams to resolve customer issues.
- Track vehicles and shipments and provide accurate information to customers.
- Handle customer complaints and ensure timely resolution.
- Follow up on delayed pickups, deliveries, breakdowns,



and other transport-related issues.
- Maintain proper records of customer complaints, requests, and resolutions.
- Coordinate with internal teams to ensure smooth and timely transportation services.
- Escalate critical issues to the concerned supervisor or operations manager.
- Prepare daily/weekly reports related to customer queries and complaints.
- Maintain a high level of customer satisfaction and professional communication.
- Follow company SOPs and safety/service guidelines.

Required Skills & Qualifications
- Graduate or equivalent qualification.
- 3+ years of experience in Customer Care / Customer Support, preferably in the Transport or Logistics industry.
- Good knowledge of transportation and logistics operations.
- Strong communication and interpersonal skills.
- Good problem-solving and follow-up skills.
- Ability to handle multiple customer queries simultaneously.
- Basic knowledge of MS Office / Excel and customer management systems.
- Experience with vehicle tracking/GPS or transport management systems is an advantage.
- Ability to work in shifts, weekends, or holidays if required.
- Should be patient, polite, proactive, and customer-oriented.

Preferred Candidate Profile
- Prior experience in a transport company, fleet management company, logistics company, courier/last-mile delivery, or travel/transport operations.
- Knowledge of vehicle movement, trip management, pickup/delivery coordination, and driver coordination.
- Strong ability to communicate with customers and operational teams.
- Positive local language skills along with English/Hindi will be an added advantage.

Key Performance Indicators (KPIs)
- Customer satisfaction and service quality.
- Response and resolution time.
- Number of complaints resolved within SLA.
- Accuracy of customer/vehicle information provided.
- Timely follow-up on pending issues.
- Reduction in repeat customer complaints.

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📌 Customer Support Executive (Ameerpet)
🏢 HJ Software Private
📍 Ameerpet