: Customer Support Executive

Job Title: Customer Support Executive

Department: Customer Support / Operations

Employment Type:Full-Time

Experience: 0–2 years

Location:Zirakpur

About the Role

We are looking for a proactive and organized Customer Support Executive to manage daily communication with brides and makeup artists. The role involves verifying bride requirements, conducting regular follow-ups, maintaining accurate data, coordinating between brides and makeup artists, and handling day-to-day administrative tasks.

The ideal candidate should have excellent communication skills, be comfortable making daily calls, and be highly organized with good attention to detail.

Key Responsibilities

1. Bride Calling & Requirement Verification

Make daily calls to brides to understand and verify their requirements. Confirm important details such as:

Event/wedding date

City and venue/location

Bride’s makeup requirements

Type of makeup/service required

Budget range

Number of functions/events

Other relevant service requirements

Update and maintain all verified information accurately.
1. Daily Follow-Ups

Conduct regular follow-ups with brides regarding their requirements and booking status. Follow up with makeup artists regarding availability, quotations, responses, and booking status.

Coordinate between brides and makeup artists to ensure smooth communication.

Track pending follow-ups and ensure timely closure.

1. Google Sheets & Data Management





Maintain and regularly update customer and makeup artist data in Google Sheets. Ensure all leads, calls, follow-ups, requirements, quotations, and booking statuses are recorded accurately.

Keep the database organized and up to date.

Prepare basic daily/weekly updates or reports when required.

Required Skills

- Excellent verbal and written communication skills.
- Comfortable and confident making a high volume of phone calls.
- Good Hindi and English communication skills.
- Strong follow-up and coordination skills.
- Basic to good knowledge of Google Sheets / MS Excel.
- Good organizational and time-management skills.
- Ability to multitask and manage multiple leads simultaneously.
- Attention to detail and accuracy.
- Polite, patient, and qualified attitude.
- Ability to work independently and take ownership of assigned tasks.

Preferred Candidate

- Previous experience in customer support, telecalling, sales coordination, operations, wedding/event industry, or similar roles is preferred.
- Freshers with good communication skills and a willingness to learn can also apply.

Key Performance Areas (KPIs)

- Number of bride calls completed daily.
- Accuracy of bride requirement verification.
- Timely bride and makeup artist follow-ups.
- Lead-to-booking coordination and conversion support.
- Accuracy and completeness of Google Sheets data.
- Timely completion of administrative tasks.
- Overall quality of customer and artist communication.

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Sahibzada Ajit Singh Nagar)
🏢 Makeupaura private
📍 Sahibzada Ajit Singh Nagar