Interested Candidates please share CV on [email protected]

Job Overview We are seeking detail-oriented and customer-focused individuals for the Chat Process. The role involves handling customer interactions through chat, resolving billing-related concerns, and ensuring a smooth and satisfactory customer experience. This is a non-voice role suitable for candidates with robust written communication skills.

Key Responsibilities

Customer Interaction (Chat Support)

- Handle inbound and outbound customer queries via chat
- Respond promptly and professionally to customer concerns
- Maintain a friendly, empathetic, and solution-oriented tone

Billing & Account Support

Resolve issues related to

- Billing discrepancies and invoice clarifications

- Payment failures and refunds
- Subscription plans, upgrades, and cancellations
- Educate customers about billing policies and charge

Issue Resolution

- Identify customer problems and provide quick and accurate solutions
- Escalate complex cases to higher support levels when required
- Ensure First Contact Resolution (FCR) wherever possible

Documentation & Compliance

- Maintain accurate records of customer interactions




- Follow company policies, compliance standards, and data security guidelines

Performance & Quality

- Meet key performance indicators (KPIs), including:

- Average Response Time (ART)

- Customer Satisfaction (CSAT)

- Resolution Rate

- Quality Scores

- Graduate Freshers eligible
- Undergraduate candidates with minimum 6 months of experience

Experience

- Freshers can apply
- Prior experience in chat support, BPO, or billing processes is a plus

Skills Required

- Excellent written English communication skills
- Good typing speed (minimum 2530 WPM preferred)
- Strong attention to detail and accuracy
- Basic understanding of billing or financial transactions
- Ability to handle multiple chats simultaneously
- Problem-solving and analytical thinking
- Customer-first mindset

Work Schedule

- Process Type: Non-Voice (Chat Support)
- Shift: Rotational shifts (including night shifts)
- Working Hours: 9-hour shift (including breaks)
- Week Off: 2 rotational offs per week

Interested Candidates please share CV on [email protected]

📌 Customer Support Executive Chat (Gurugram)
🏢 TP
📍 Gurugram