Customer Support Executive

Job Title: Customer Support Executive

Company: Beom Commerce Pvt. Ltd.

Industry: Fashion & E-Commerce

Location: Gurugram

Employment Type: Full-Time

Working Days: 6 Days a Week

Role Overview

We are looking for a customer-focused and responsible Customer Support Executive to join our team at

Beom Commerce Pvt. Ltd. The candidate will be responsible for handling customer queries, resolving concerns, providing order-related assistance, and ensuring a smooth and positive customer experience. The role requires excellent communication skills, patience, attention to detail, and the ability to coordinate eectively with internal teams.

Key Responsibilities

1. Handle customer queries related to products, orders, deliveries, returns, exchanges, payments, and other concerns.
2. Respond to customer queries professionally and provide accurate and timely information.
3. Handle customer complaints and concerns with patience and a solution-oriented approach.
4. Coordinate with internal teams such as operations, warehouse, logistics, and sales to resolve customer issues eciently.
5. Follow up on pending orders, returns, exchanges, refunds, and other customer-related concerns.
6. Ensure timely communication with customers regarding order status, delays, replacements, and other updates.
7. Maintain a professional and positive tone while communicating with customers and represent the brand eectively.
8.



Support the team in achieving customer satisfaction and maintaining high service standards.
9. Assist with other customer support and operational activities as required. Skills Required

10. Excellent verbal and written communication skills.
11. Strong customer-handling and interpersonal skills.
12. Good problem-solving and decision-making abilities.
13. Basic knowledge of Microsoft Excel, Word, and Google Workspace.
14. Strong attention to detail and ability to maintain accurate records.
15. Ability to manage multiple customer queries and tasks in a fast-paced environment.
16. Positive attitude, ownership, and willingness to learn. 1

Eligibility
1. Graduate from any relevant discipline.
2. 02 years of experience in customer support, customer service, e-commerce, retail, or a related eld.
3. Freshers with strong communication skills and a customer-oriented approach may also apply.
4. Candidates must be comfortable working six days a week.
5. Immediate joiners will be preferred. What We Oer

6. Opportunity to work with a growing fashion and e-commerce brand.
7. Hands-on exposure to customer support and e-commerce operations.
8. Opportunity to develop skilled communication, problem-solving, and customer-handling skills.
9. Exposure to dierent aspects of customer experience and order management.
10. Opportunity to grow and take on greater responsibilities based on performance. 2

📌 Customer Support Executive (Gurugram)
🏢 Beom Commerce
📍 Gurugram