On Spot Energy is a growing D2C startup building smart portable power solutions for consumers, professionals, creators, small businesses and micro-entrepreneurs.
We are looking for a Customer Success & Sales Operations Executive who can become the bridge between our customers, sales team and backend operations.
This is not a traditional field-sales role . You will be responsible for ensuring that every customer has a smooth experience — from order confirmation to delivery, feedback and after-sales communication.
What You'll Do
1. Customer Order Follow-up
- Call customers after their order is delivered.
- Confirm that the customer has received the product safely.
- Check whether the customer needs any assistance with setup or usage.
- Collect customer feedback and understand their experience.
- Encourage genuine product reviews and referrals.
- Share referral/reward codes with happy customers.
2. Order Tracking & Customer Support
- Track pending, delayed, cancelled and undelivered orders.
- Coordinate with courier/shipping partners for delivery issues.
- Proactively contact customers when an order is delayed or stuck.
- Handle common customer queries such as:
- “Where is my order?”
- “When will my order arrive?”
- “My tracking is not updated.”
- “I received the product but need help.”
- Escalate technical or warranty-related issues to the appropriate team.
3. Sales Operations
- Support the backend sales process from order confirmation to delivery.
- Maintain customer and order records.
- Coordinate with the sales and operations team.
- Follow up on leads, pending orders and customer enquiries.
- Identify opportunities for repeat purchases, referrals and upselling.
4. Billing & Shipping Coordination
- Generate invoices/bills for orders.
- Coordinate order processing and dispatch.
- Manage shipping details and courier coordination.
- Ensure orders are correctly processed and updated in the system.
- Maintain proper documentation of orders and customer communication.
5. Customer Relationship Management
- Build a positive relationship with customers after purchase.
- Follow up with customers for feedback and reviews.
- Maintain customer satisfaction records.
- Identify recurring customer issues and share insights with the team.
- Help us improve the overall customer journey.
Who Are We Looking For? We are looking for someone who is:
- Excellent at verbal and written communication.
- Confident and comfortable speaking with customers on calls.
- Friendly, presentable and professional.
- Good at handling customer questions patiently.
- Comfortable working with Excel/Google Sheets and basic computer tools.
- Organized and good at following up.
- Proactive rather than waiting for instructions.
- Able to coordinate multiple orders and tasks simultaneously.
- Interested in startups, D2C, e-commerce and customer experience.
Preferred Candidate Profile Experience: 0–2 years
Freshers with excellent communication skills are welcome.
You won't just be handling calls — you'll understand how a real D2C business operates from the backend.
Why Join On Spot Energy?
- Work with a quick-growing Indian startup.
- Direct exposure to founders and the core team.
- Learn D2C, e-commerce and sales operations.
- Opportunity to take ownership of customer experience.
- Growth opportunity as the company scales.
- Young, creative and startup-oriented work environment.
Key Skills Communication | Customer Handling | Follow-up | Sales Coordination | E-commerce | Order Management | CRM | Excel/Google Sheets | Problem Solving
If you are someone who enjoys talking to people, solving problems and making sure things actually get done — we'd love to meet you.
Apply now and become part of the On Spot Energy team.
📌 Customer Success & Sales Operations Executive –C (Nashik)
🏢 ON SPOT ENERGY
📍 Nashik
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