08 Sep
|
Revspot
|
Bengaluru
About Revspot
Revspot is building a full-stack revenue engine that helps businesses drive measurable growth through technology, data, performance marketing, AI-led calling, and sales execution.
Role Overview
We are looking for a Customer Success Manager who can own client relationships, ensure robust delivery, and drive measurable business outcomes. This is not a coordination-only role—you will be accountable for client satisfaction, retention, and account growth.
Key Responsibilities
- Own client onboarding, communication, and ongoing account management.
- Understand client objectives and translate them into clear execution plans.
- Track campaign performance, leads, conversions, revenue, and other agreed metrics.
- Coordinate with internal teams across marketing, sales, operations, and product.
- Conduct regular performance reviews and share actionable insights with clients.
- Identify risks early and resolve delivery or communication gaps.
- Drive client retention, renewals, upselling, and account expansion.
- Maintain accurate reports, action items, and account documentation.
Requirements
- 2–5 years of experience in customer success, account management, consulting, or client servicing.
- Strong communication, stakeholder management, and problem-solving skills.
- Ability to work with data and understand business performance metrics.
- High ownership and comfort working in a fast-paced environment.
- Experience in real estate, digital marketing, SaaS, or revenue-focused roles is preferred.
- Ability to manage multiple accounts and priorities independently.
What We Look For
- Strong ownership and bias for action.
- Explicit and structured communication.
- Commercial thinking and focus on outcomes.
- Ability to handle demanding clients and difficult conversations.
- Comfort with ambiguity and rapidly changing priorities.
📌 Customer Success Manager (Bengaluru)
🏢 Revspot
📍 Bengaluru