Company Description Eleven:11 Services is a Kochi-based creative and digital marketing company that helps brands grow through smart, results-focused strategies. The team combines strategy, creativity, and technical expertise to deliver end-to-end digital solutions, including SEO, SEM, social media, content, creative campaigns, and production services. Eleven:11 Services focuses on meaningful ROI for clients, creating work that makes brands feel distinctive and alive.

The company emphasizes clear communication, sustainable practices, and collaborative partnerships with businesses looking to build powerful, long-term brand presence.

Role Description The Customer Success Manager is a full-time, on-site role based in Kochi, responsible for nurturing client relationships and ensuring positive outcomes from Eleven:11’s digital and creative services. This role involves onboarding current clients, understanding their business goals, and translating those goals into actionable plans with internal teams.

The Customer Success

Manager monitors campaign performance, analyzes data, and proactively identifies opportunities to improve customer satisfaction and retention. Day-to-day tasks include managing client communication, resolving issues, coordinating with marketing and creative teams, preparing progress reports,



and conducting regular review meetings. The role requires a focus on delivering value, maintaining high service standards, and helping clients realize measurable results from their engagement with Eleven:11 Services.

Qualifications

- Strong customer service and customer satisfaction skills, with a focus on delivering consistent, high-quality client experiences.
- Proven relationship building and customer retention abilities, including managing long-term partnerships and handling escalations professionally.
- Solid analytical skills to interpret campaign performance, client feedback, and data-driven insights for continuous improvement.
- Excellent communication and interpersonal skills, with the ability to present complex information clearly and manage expectations.
- Experience in account management, customer success, or client-facing roles in marketing, advertising, or digital services is preferred.
- Ability to work collaboratively with cross-functional teams and manage multiple projects and clients simultaneously.
- Comfort working on-site in Kochi and engaging directly with clients and internal stakeholders.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.

📌 Customer Success Manager (Kochi)
🏢 Eleven:11 Services
📍 Kochi