08 Sep
|
Formial Labs
|
Bengaluru
08 Sep
Formial Labs
Bengaluru
Roles and Responsibilities
- Collaborate with internal teams (Sales, Marketing) to develop strategies for customer acquisition and retention.
- Manage customer relationships to drive retention, satisfaction, and growth through effective communication, issue resolution, and proactive outreach.
- Handle complaints resolution in a timely manner while maintaining high levels of customer satisfaction.
- Provide exceptional client relationship management by understanding their needs, identifying opportunities for upselling/cross-selling products/services.
- Analyze sales data to identify trends and areas for improvement in the renewals process.
Desired Candidate Profile
- Solid skills in Client Relationship Management, Complaints Resolution, Customer Acquisition, Customer Focus, Customer Retention, Customer Satisfaction.
- Bachelor's degree in any specialization (B.B.A./B.M.S., B.Pharma).
📌 Customer Success Associate (Bengaluru)
🏢 Formial Labs
📍 Bengaluru