Role Summary /n We are seeking a proactive and strategic Customer Success & Account Management Specialist to drive client retention, expansion, and revenue growth. This role sits at the intersection of sales, relationship management, and customer experience , requiring a balance of commercial acumen and customer-centric thinking. /n You will own key accounts, ensure value realization for clients, and identify growth opportunities through deep engagement and consultative selling. /n /n Key Responsibilities /n 1.

Account

Management & Client Success /n /n

- Serve as the primary point of contact for assigned key accounts

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- Build trusted advisor relationships with stakeholders and decision-makers

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- Ensure successful onboarding, adoption, and ongoing satisfaction

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- Conduct regular business reviews (QBRs/MBRs) with clients

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Revenue

Growth & Expansion /n /n

- Drive upselling, cross-selling, and renewals across accounts

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- Identify whitespace opportunities within existing client portfolios

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- Develop account growth plans aligned with client business goals

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- Consistently achieve or exceed revenue and retention targets

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Customer

Experience & Retention /n /n

- Monitor customer health metrics and proactively mitigate churn risks

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- Resolve escalations efficiently while maintaining client trust

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- Deliver a seamless and high-quality customer experience

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Strategic

Collaboration /n /n

- Work closely with Sales, Product, Marketing, and Delivery teams

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- Provide customer feedback to improve product/service offerings

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- Support go-to-market strategies and client-specific campaigns





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Business

Development /n /n

- Identify and pursue new opportunities within existing networks

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- Contribute to pipeline generation through referrals and relationships

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- Support proposal development and client presentations

/n /n Key Performance Indicators (KPIs) /n /n

- Revenue growth from existing accounts (%)

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- Net Revenue Retention (NRR)

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- Customer Retention/Churn Rate

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- Upsell & Cross-sell conversion rates

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- Customer Satisfaction (CSAT) / Net Promoter Score (NPS)

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- Average deal size growth

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- Account expansion pipeline value

/n /n Required Qualifications /n /n

- Bachelor’s degree in Business, Marketing, or related field

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- 5+ years of experience in Sales, Account Management, or Customer Success

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- Proven success in revenue generation and client retention

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- Solid business acumen and understanding of sales cycles

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- Excellent communication, negotiation, and presentation skills

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- Ability to manage multiple high-value accounts simultaneously

/n /n Core Competencies /n /n

- Relationship Building & Stakeholder Management

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- Strategic Thinking & Problem Solving

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- Negotiation & Closing Skills

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- Customer-Centric Mindset

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- Data-Driven Decision Making

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- Adaptability & Ownership

/n /n Preferred Qualifications /n /n

- Experience in B2B / SaaS / Enterprise Sales environments

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- Hands-on experience with CRM tools (Salesforce, HubSpot, Zoho)

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- Exposure to customer success platforms (Gainsight, Freshworks, etc.)

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- Strong analytical skills and experience with reporting dashboards

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📌 Customer Success & Account Management(Business Development & Sales) (Hyderabad)
🏢 Prudent Technologies and Consulting
📍 Hyderabad