Customer Service Executive Payroll & Payments | Voice Process

We are looking for customer-focused professionals with experience in customer service, voice process, payroll and/or payments to join our team in Gurgaon Badshahpur.

The ideal candidate should have excellent communication skills, strong customer-handling abilities and working knowledge of payroll, banking, payments or transaction-processing processes. The role involves handling customer/employee queries through voice channels and providing accurate resolutions within defined TAT and quality standards.

Key Responsibilities :

- Handle inbound customer/employee calls related to payroll, salary, payments and transactions.
- Resolve queries related to salary processing, payment processing, refunds, transactions and account-related issues.
- Understand and troubleshoot basic payroll and payment-related issues.
- Investigate transaction-related concerns and coordinate with internal teams for resolution.
- Provide accurate information and resolution within defined TAT/SLA.
- Maintain accurate records and documentation of customer interactions.
- Follow defined SOPs, quality standards, compliance requirements and process guidelines.
- Meet defined productivity, quality and customer satisfaction targets.
- Ensure a professional and positive customer experience on every interaction.

Required Skills :

- Experience in Customer Service / Customer Care / Customer Support.




- Experience in Voice Process / Inbound Voice Support.
- Knowledge of Payroll, Payments, Banking, BFSI or Transaction Processing.
- Valuable understanding of salary/payroll concepts such as PF, ESI, TDS and deductions is preferred.
- Basic understanding of payment/financial transactions.
- Strong verbal and written communication skills.
- Excellent customer-handling and problem-solving abilities.
- Ability to work in a target-driven, process-oriented environment.

Preferred Domain Experience Payroll | Payments | Banking | BFSI | Financial Services | Transaction Processing | Payment Processing | Digital Payments | UPI | Cards | Refunds | Disputes | Reconciliation

Experience :

25 years of experience in Customer Service, Customer Support, Voice Process, Payroll Operations, HR Operations, Payments, Banking, BFSI, BPO/ITES or related processes.

Location :

Gurgaon Badshahpur

Salary

Up to 7.5 LPA, depending on experience and suitability.

Notice Period :

Immediate joiners to candidates with up to 45 days' notice period preferred.

Ideal Candidate

We are looking for candidates who have either Payroll or Payments/BFSI experience along with strong Customer Service/Voice experience. Candidates with experience in both domains will be preferred.

Interested candidates can share their CV's on WhatsApp - (phone hidden)

📌 customer service (voice) - Payroll/Payments (Gurugram)
🏢 Mark Makers Consultancy Services
📍 Gurugram