Company Description Nemoin Press and Automation Pvt Ltd is the exclusive agent and representative for NIDEC brands in the Indian market, serving customers in the high-speed stamping industry. The company supports a comprehensive range of presses from 10 tons to 4,500 tons, including well-known sub-brands such as MINSTER, KYORI, ARISA, SYS, LINEAR and Automatic Feeding .

Backed by NIDEC Kyori’s manufacturing facilities in Japan and China, Nemoin offers advanced technology, competitive pricing, and industry-leading performance in speed, accuracy, and precision. Over the past three years, NIDEC-NEMOIN has installed more than 80 high-speed stamping machines in India and provides end-to-end sales, service, and spare parts support for its customers.

Role Description The Customer Service Specialist is a full-time, on-site role based in Bangalore and New Delhi. This role is responsible for handling customer inquiries and support requests via phone, email, and other communication channels, ensuring timely and accurate responses.

The specialist will manage service-related queries, coordinate with internal teams for issue resolution, and follow up with customers to ensure satisfaction and smooth after-sales support. Day-to-day tasks include maintaining customer records, documenting interactions,



escalating technical concerns to the appropriate departments, and contributing to the continuous improvement of customer experience. The role also involves proactively communicating updates on orders, installations, and spare parts, and building long-term relationships with customers in the stamping and automation industry.

Qualifications

- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues professionally.
- Focus on Customer Satisfaction and Customer Experience, ensuring positive interactions and long-term relationships.
- Excellent Phone Etiquette and clear communication skills for engaging with customers and internal stakeholders.
- Prior experience in industrial/engineering, manufacturing, or automation sectors is an advantage.
- Valuable problem-solving abilities, attention to detail, and proficiency in maintaining accurate records and documentation.
- Comfort working on-site in New Delhi and collaborating with cross-functional teams.
- Basic computer literacy and familiarity with CRM MS Office or ticketing tools; prior experience in a customer-facing role preferred.
- Relevant diploma or degree in Mechanical/Electrical/Electronics/Mechatronics engineering, or another related field is beneficial.

📌 Customer Service Specialist (Bengaluru)
🏢 Nemoin Press and Automation
📍 Bengaluru