Job DescriptionJob Summary

NWe are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.

NKey Responsibilities

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- Handle inbound customercalls related to printer products and services.
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- Understand customer issues and provide appropriate troubleshooting guidance.
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- Assist customers with basic printer setup, usage, and technical concerns.
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- Follow standard troubleshooting procedures and process guidelines.
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- Provide accurate and courteous resolutions while maintaining a positive customer experience.
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- Escalate complex technical issues to the appropriate support team when required.
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- Maintain professionalism and meet defined quality and productivity targets.
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nEligibility & Assessment Criteria

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- Voice Process experience is preferred;





freshers with good communication skills may also be considered.

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- Good verbal communication and customer-handling skills.
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- Candidates should be comfortable working in a rotational shift setting.
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nLanguage Requirements

NWe are hiring candidates proficient in the following languages:

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- Bengali: 8 openings
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- Tamil: 2 openings
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- Kannada: 3 openings
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- Malayalam: 2 openings
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nWork Schedule

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- Working Days: 6 days per week
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- Weekly Off: 1 rotational off
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- Shift Window: 9:00 AM to 9:00 PM
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- Shift Duration: Any 9-hour shift within the given window
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nIdeal Candidate

NThe ideal candidate should have strong communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.

📌 Customer Service Representative (Kalyan)
🏢 TP
📍 Kalyan