Role: Customer Service Advisor

Process: International Voice Process

Key Responsibilities

- Handle customer queries from guests and hosts through calls majorly or other support channels if required.
- Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns.
- Understand the customer's problem by asking appropriate probing questions.
- Provide accurate resolutions using available knowledge bases, tools, and procedures.
- Handle customer complaints with patience, empathy, and professionalism.
- Investigate issues and escalate cases when required.
- Communicate clearly and maintain a positive customer experience.
- Document every interaction accurately in the relevant systems.

Eligibility

- Undergrad & Graduates
- Freshers & Experienced both
- Willingness to work in rotational shifts (including night shifts)
- Excellent English communication, both verbal and written.
- Strong listening and comprehension skills.
- Valuable problem-solving and decision-making ability.
- Customer-focused and empathetic attitude.
- Basic computer and internet skills.

📌 Customer Service Representative (Bengaluru)
🏢 Concentrix
📍 Bengaluru