Job Title: Virtual Administrative Medical Assistant (VAMA)

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nJob Summary

nWe are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.

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nKey Responsibilities

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- Handle inbound and outbound patient calls professionally and courteously
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- Schedule, reschedule, and confirm patient appointments
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- Explain patient balances, invoices, and billing statements
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- Assist patients with basic insurance-related inquiries
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- Update patient demographics and account information accurately
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- Follow up with patients regarding unpaid balances and payment plans
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- Document call details and notes accurately in the system
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- Coordinate with provider offices and billing teams as required
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- Maintain HIPAA compliance and patient data confidentiality
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- Meet daily productivity, quality, and performance targets
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nRequired Skills

nCommunication Skills

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- Excellent verbal communication skills in English
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- Neutral accent with skilled phone etiquette
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- Strong active listening and empathetic communication skills
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nTechnical Skills

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- Basic understanding of U.S. healthcare processes
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- Familiarity with EMR/EHR systems preferred
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- Good typing speed and documentation skills
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- Working knowledge of MS Excel and email communication
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nPreferred Knowledge

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- Basics of medical billing
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- Understanding of insurance terminology
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- Knowledge of prior authorization processes
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- Patient eligibility verification
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nEducational Qualification

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- Graduate in any discipline preferred
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- Healthcare certification will be considered an added advantage
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nSalary: 40k/month + incentives based on performance

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📌 Customer Service Representative (CSR) (India)
🏢 Meditab India
📍 India