Job DescriptionKey Responsibilities

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- Enter sales orders accurately and promptly in SAP and ensure timely order confirmation to customers.
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- Manage customer orders,complaints, returns, and service requests including quality documents and other customer-specific requirements.
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- Review order managementactivities in SAP/ERP and coordinate deliveries in line with customer due dates and lead time requirements.
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- Create, update, and maintain customer master data in SAP.
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- Proactively communicateorder status, delivery updates, shortages, and delays to the sales team and customers through email or calls as required.
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- Coordinate with internal teams such as Sales, SCM, Purchase, Warehouse, Quality, and Finance to ensure timely execution of customer orders.
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- Prepare bi-weekly open order reports and review them with the sales team and customers to align deliveries with customer schedules.
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- Escalate critical issues to the Team Lead, Manager, or Head of Department when guidance or intervention is required.
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- Visit customers periodically to understand sales processes, customer requirements, and improvement areas for better service support.
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- Proactively schedule and participate in meetings with sales teams to improve order execution and customer complaint handling.
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nKey Skills and Competencies:

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- Understanding of internal processes including Order-to-Cash and Procure-to-Pay cycles.
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- Team collaboration and cross-functional coordination.
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- Basic knowledge of SCM processes.
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- Working knowledge of ERP/SAP.
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- Basic Excel skills.
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n6)Time management and adherence to deadlines.

N7) Explicit written and verbal communication.

📌 Customer Service Executive (India)
🏢 Würth Industry India
📍 India