Job Title: Customer Service Executive - Voice Process Location: Bangalore

Job Type: Full Time

Experience: Minimum 1 Year in Voice/Call Center Process

Work Mode: Work From Office

Job Responsibilities

- Handle customer calls and resolve loan/servicing-related queries.
- Provide accurate information and ensure timely issue resolution.
- Handle customer complaints and escalate issues when required.
- Maintain accurate customer/loan information in the system.
- Achieve productivity and call-handling targets while maintaining service quality.
- Follow company policies, compliance guidelines, and service standards

- Requirements
- Minimum 1 year of voice process/call center experience is mandatory.
- Excellent English communication skills - No Exception.
- Graduate preferred; undergraduate candidates must have 1+ year voice process experience.
- Positive communication, problem-solving, and interpersonal skills.
- Mortgage/loan servicing experience will be an advantage.
- No Backend / No Lead Generation role.

Work Details Working Days: 5 Days

Week Offs:Split Offs

Shift:06:30 PM - 03:30 AM IST (9-hour shift)

Cab Facility:Provided

Interview Rounds: HR + 2 Rounds

Location: Bangalore

📌 Customer Service Executive – Voice Process (Bengaluru)
🏢 YO IT CONSULTING
📍 Bengaluru