leader in innovative, energy-efficient smart air conditioning systems, delivering sustainable solutions that enhance user comfort and contribute positively to the environment. Our team-oriented and creative team is committed to pushing the boundaries of technology and excellence.

Key Responsibilities:

1.

Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.

2.

Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.

3.

Provide Product/Service Information: Educate customers on product features, benefits, and usage.

4.

Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.

5.

Maintain Customer Records:



Update customer information and interaction history in our CRM system.

6.

Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.

7.

Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.

Requirements

Requirements:

1.

Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.

2.

Experience: 1-2 years of customer service experience, preferably in a call center or customer-

facing environment.

📌 Customer Service Executive (Thane)
🏢 N Human Resources u0026 Management Systems
📍 Thane