Company Description Kannur International Airport Limited (KIAL) is an unlisted public limited company promoted by the Government of Kerala to build, own, and operate Kannur International Airport at Mattannur, approximately 25 km from Kannur city. Developed on a Public Private Partnership model over about 2,000 acres, it is the second greenfield airport in Kerala.

The airport features a 3,050-meter runway with orientation 7/25 and a Passenger Terminal Building of about 97,000 square meters. With construction nearing completion, Kannur International Airport is set to become the fourth international airport in Kerala, supporting regional connectivity, tourism, and economic growth.

Role Description The Customer Service Executive will provide frontline assistance to passengers and visitors, ensuring a smooth and positive experience throughout their journey at the airport. Day-to-day responsibilities include responding to inquiries, guiding passengers through check-in, security, and boarding procedures, handling complaints or service issues, and coordinating with airline and airport operations teams to resolve customer concerns.

The role involves managing information desks,



assisting with special needs passengers, and maintaining clear, courteous communication in person and over phone or digital channels. This is a full time, on-site role based at Kannur International Airport in Kannur, requiring flexibility to work in shifts, weekends, and holidays as per operational needs.

Qualifications

- Candidates should possess strong Customer Service and Customer Support skills, with a focus on responsive and courteous assistance.
- Candidates should possess abilities in Customer Satisfaction and Customer Service Management to handle queries, feedback, and issue resolution effectively.
- Candidates should possess excellent Interpersonal Skills to interact with diverse passengers, colleagues, and stakeholders in a professional manner.
- Relevant qualifications such as a diploma or degree in hospitality, aviation, business, or a related field are beneficial.
- Additional skills such as proficiency in English and local languages, basic computer literacy, and prior experience in airport, airline, or hospitality customer service are an advantage.

📌 Customer Service Executive (Kannur)
🏢 Kannur International Airport
📍 Kannur