Online Customer Service Executive –

Position: Online Customer Service Executive

Responsibilities

- Respond to customer inquiries through phone, WhatsApp, email, and social media.
- Provide accurate information about products, services, and orders.
- Handle customer complaints professionally and resolve issues promptly.
- Process orders, returns, and refunds as per company policies.
- Maintain customer records and update information in the system.
- Coordinate with sales and warehouse teams to ensure smooth service.
- Follow up with customers regarding their queries and feedback.

Requirements:
- Good communication skills in English, Hindi And Malayalam
- Basic computer knowledge and internet skills.
- Ability to handle customers politely and professionally.
- Strong problem-solving and multitasking abilities.
- Previous customer service experience is an advantage.

Salary: As per company standards.

Location: DIECUTS MART

Working Hours: As per company policy.

Job Type: Full time

Pay: From ₹15,000.00 per month

Benefits

- Food provided
- Paid time off

Work Location: In person

📌 Customer Service Executive (Kozhikode Beach)
🏢 DIECUTS mart
📍 Kozhikode Beach