Job Role

- Customer Sales Executive

- Manage interactions with parents and students for a chess education company.

- Guide prospective customers through the sales and admission process.

- Handle customer queries related to courses, batch schedules, fees, and faculty.

- Convert leads into student enrollments through calls, WhatsApp, and regular follow-ups.

- Maintain strong relationships with enrolled families and ensure customer satisfaction.

- Coordinate with internal teams to ensure smooth onboarding and service delivery.

Key Responsibilities

Customer Relationship Management

- Serve as the primary point of contact for parents and students.

- Address enquiries regarding course details, batch schedules, fees, and faculty.

- Ensure a smooth onboarding experience for new students.





- Regularly communicate with existing customers to monitor satisfaction.

- Collect customer feedback and identify areas for improvement.

- Handle complaints with empathy and provide suitable solutions.

Lead Conversion & Admission

- Convert leads into successful enrollments through calls, WhatsApp, and follow-ups.

- Coordinate and schedule demo classes with coaches and prospective students.

- Maintain lead tracking sheets and update CRM records.

- Follow up with prospective customers to improve conversion rates.

- Promote and upsell recent courses and offers to existing customers.

- Achieve assigned weekly and monthly sales targets.

📌 Customer Sales Executive (Chennai)
🏢 JobTrade
📍 Chennai