Job Title: Customer Relationship Officer Location: Bangalore Department: Sales Employment Type: Full-Time Working Hours: 9 Hours per Day (1hr Lunch break) Weekly Off: Rotational Off Job Summary The Customer Relationship Executive (CRE) is responsible for managing premium customer interactions, ensuring customer satisfaction, and building long-term premium customer relationships. The role involves handling premium customer inquiries, resolving issues, and supporting sales initiatives to enhance customer experience, retention, and business growth.

Key Responsibilities Handle customer inquiries and support requests via phone call.

Build and maintain strong relationships with existing and potential customers.

Provide accurate information regarding company products and services.

Resolve customer complaints efficiently and escalate issues when necessary.





Follow up with customers to ensure satisfaction and encourage repeat business.

Achieve assigned sales targets and performance objectives.

Schedule appointments and coordinate with stores or service centres.

Maintain customer records and update relevant information in the system.

Ensure a positive customer experience throughout the customer journey.

Required Skills &

Qualifications Excellent communication skills in English (additional languages are an advantage).

Strong interpersonal and relationship-building skills.

Basic sales and negotiation skills.

Customer-focused mindset with a service-oriented approach.

Basic computer knowledge, including MS Office applications.

- Solid problem-solving and conflict-resolution abilities.

📌 Customer Relationship Officer (Bengaluru)
🏢 IFIX India
📍 Bengaluru