Role & responsibilities

- Manage and strengthen relationships with existing customers through the dealerships loyalty and customer retention programs.

- Contact customers regularly to understand their requirements, preferences, and overall ownership experience.

- Promote loyalty benefits, service packages, renewal offers, accessories, exchange offers, and exclusive customer programs.

- Track customer engagement and identify opportunities for repeat purchases, service retention, referrals, and upgrades.

- Conduct customer follow-ups on service visits, vehicle maintenance, insurance renewals, and upcoming purchase requirements.

- Maintain accurate customer records, loyalty program enrollment, interactions, and follow-up status in CRM/DMS systems.

- Coordinate with Sales, Service, CRM, Insurance,



and Accessories teams to ensure smooth customer experience.

- Handle customer queries and resolve concerns by coordinating with the concerned departments.

- Organize and invite customers for loyalty events, customer meets, campaigns, and special dealership activities.

- Achieve defined targets for customer retention, loyalty enrollment, referrals, repeat business, and customer engagement.

Preferred candidate profile

- Experience: 1-3 years of experience in Customer Relationship Management, Customer Retention, Loyalty Programs, Telecalling or Automotive Dealerships.

- Should have solid customer communication, relationship-building, and follow-up skills.

📌 Customer Relationship Executive (Hyderabad)
🏢 Mahavir Auto Diagnostics
📍 Hyderabad