We are looking for a agile and customer-focused individual to handle both incoming and outgoing calls, follow-up with customers, maintain customer relationships, and support the dealership's sales teams.

Key Responsibilities:

- Make outbound calls to prospective and existing customers.
- Follow up on leads generated through walk-ins, digital platforms, campaigns, and referrals.
- Regularly follow up with customers who have shown interest but have not yet purchased.
- Contact assigned leads within the defined TAT.
- Understand customer requirements, preferred vehicle, budget, and purchase timeline.
- Maintain accurate lead status and ensure no lead remains unattended.
- Generate showroom visit appointments through effective calling.
- Coordinate with Sales Consultants for scheduled customer visits.
- Follow up with customers who miss or postpone appointments.
- Call customers and encourage them to schedule test drives.
- Coordinate test-drive appointments with the sales team.




- Follow up after the test drive to understand customer feedback and purchase intention.

Key Skills Required:

- Strong communication and listening skills
- Good telephone etiquette and polite approach
- Basic knowledge of automotive servicing (preferred)
- Comfortable using MS Excel, CRM software
- Fluent in local language, Hindi and English

Qualifications & Experience:

- Minimum 12th pass / Graduate
- 1-2 years of experience in customer service/tele calling (automobile service preferred)

Salary: As per industry norms + performance incentives Working Hours: 9:30 AM – 6:30 PM (or as per dealership policy)

Job Types: Full-time, Permanent

Pay: ₹11,000.00 - ₹13,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Provident Fund

Language:
- English (Preferred)
- Hindi (Preferred)

Work Location: In person

📌 CUSTOMER RELATIONSHIP EXECETIVE ( SALES) (Sambalpur)
🏢 M/S INFINITY VENTURES
📍 Sambalpur