Job Title: Customer Support Executive / Customer Relations Associate

Location: Whitefield

Experience Required:

- Overall: 2-3 years total experience
- Mandatory: Minimum 1.5 years in Customer Service or Customer Support
- We are looking for only female candidates for this role.

Key Responsibilities:

- Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
- Ensure first contact resolution and customer satisfaction.
- Maintain accurate records of interactions in the CRM system.
- Proactively identify customer needs and provide appropriate solutions.
- Escalate complex issues to relevant departments with proper documentation.
- Contribute towards process improvement and knowledge sharing within the team.
- Prepare and maintain daily/weekly Excel reports as required.

Key Requirements:

- Domain expertise in customer service processes and systems.
- Excellent English communication skills, both verbal and written.
- Strong vocabulary, articulation, and comprehension.
- Experience in voice and non-voice support (email).
- Proficiency in MS Excel for basic reporting and data management.




- Strong problem-solving attitude with attention to detail.
- Adaptable to work in rotational shifts.

Preferred Attributes:

- Exposure to CRM tools (e.g., Zoho Desk).
- Experience in handling both B2C and B2B customers.
- Quick learner with adaptability to changing business needs.

Employment Type: Full Time

About the Company:

We provide premium managed gated rental apartments/flats around Bangalore to young individuals, couples, and families. Our goal is to provide premium living and make renting easy and simple for our customers.

Requirements

CTC Package Job role - Customer Relations Associate

Annually1. Fixed Salary

₹360,000

2. Annual Bonus ( upto 3% based on company performance)

₹10,800

3. Food, Beverage & Medical Insurance ( Non- Reimburseable )

₹50,000

4. Employer PF Contribution

₹21,600

5. Gratuity

₹11,284

Total Package

₹453,684

Monthly Deduction on Fixed Salary

INR per month

Employee PF contribution

₹1,800

Proffessional Tax

₹200

Group Insurance & TDS as per norms

📌 Customer Relations Associate (Bengaluru)
🏢 Kotsrentingprivatelimited
📍 Bengaluru