Position: Customer Relationship Executive (CRE)

Industry: Automobile / Vehicle Dealership

Department: Sales & Customer Service

Experience: 0–3 Years

Employment Type: Full-Time

Role Summary:

We are looking for a Customer Relationship Executive (CRE) for a vehicle showroom. The candidate will be responsible for handling customer enquiries, making tele-sales calls, generating showroom visits, following up with leads, and providing excellent customer service throughout the sales process.

Key Responsibilities

Tele-Sales & Lead Management

- Contact potential customers through calls and explain vehicle models, features, offers, finance options, and pricing.
- Follow up with leads generated through online enquiries, walk-ins, campaigns, and referrals.
- Identify customer requirements and recommend suitable vehicle models.
- Schedule appointments and encourage customers to visit the showroom.
- Maintain regular follow-ups until enquiry conversion.

Customer Service

- Handle customer queries professionally and provide accurate information.
- Build and maintain good relationships with existing and prospective customers.
- Coordinate with the sales team regarding customer requirements and appointments.
- Follow up with customers after vehicle enquiry, test drive, booking, and delivery.
- Address customer concerns and ensure timely resolution.

Sales Support & Reporting

- Maintain customer and lead information in CRM/software or Excel.
- Track daily calls, follow-ups, appointments,



and conversions.
- Achieve assigned monthly tele-calling and customer engagement targets.
- Coordinate with Sales, Service, Finance, and other showroom departments when required.

Requirements:

- Any Graduate / Diploma qualification.
- 0–3 years of experience in tele-sales, customer service, automobile sales, BPO, or showroom operations.
- Good communication and interpersonal skills.
- Comfortable making a high volume of outbound calls.
- Customer-oriented attitude with positive convincing and follow-up skills.
- Basic knowledge of MS Office/Excel and CRM systems is preferred.
- Automobile showroom experience will be an added advantage.

Key Skills:

- Tele-calling & Lead Conversion
- Customer Relationship Management
- Sales Follow-up
- Communication Skills
- Negotiation & Convincing Skills
- Complaint Handling
- Lead Management
- CRM / Excel

Performance Metrics:

- Number of calls and follow-ups completed
- Qualified leads generated
- Showroom visits / appointments
- Test-drive conversions
- Booking conversions
- Customer satisfaction and follow-up quality

Ideal Candidate: A confident and customer-friendly person who can communicate effectively over the phone, handle customer queries, consistently follow up with leads, and support the showroom sales team in converting enquiries into vehicle bookings. Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Relation Executive (CRE) (Nungambakkam)
🏢 Enterprise IT S olutions
📍 Nungambakkam