· Contact potential or existing customers to inform them about a product, payment or service.

· Answer questions about products or the company

· Ask questions to understand customer requirements and close sales

· Direct prospects to the field sales team when needed/

· Enter and update customer information in the database

· Handle grievances to preserve the company’s reputation

· Implement protocols to meet customer service and facilitate standard quality.

· Keep records of calls and sales and update useful information

· Supporting team and branch in achieving team goals

· Responsible for smooth on-boarding of customers and conduct seamless operations

· Research and recommend prospects for new business opportunities

· Assist in the Customer Service Desk operations and implementation of standard operating Procedures

· Coordinate day-to-day activities in the customer service department

· Respond to customer service issues in a timely manner

· Monitor and practice effective customer service procedures, policies, and standards

· Associate in developing customer satisfaction goals and contribute to team achievement

· Delivering a comprehensive service to enquiring customers

· Allocate certain customer enquiries to specific teams





· Maintain a large number of incoming calls and emails

· Keeping a record of customer interaction and details of actions taken

· Communicating with internal teams to discuss sales targets

· Generating sales leads, building sustainable relationships where necessary

· Assist in Report generation and conducting internal meetings

· Acquire proficiency in Customer Service Desk Platform and products.

· Ensure all orders are Quoted as per our Price list and prepared without any mistake or error.

· Daily maintain Enquiry List for knowing all the enquiries are quoted.

· Ensure Before making Quotation that Billing Address, Payment terms, committed delivery dates all are proper.

· Build and maintain relationships with clients

· Stay current with trends and competitors to identify improvements or recommend new products

· Collect and analyse information and prepare data and reports

· Attend workshops to learn more technical and qualified skills for the job

· Build and maintain professional networks

· Maintain effective co-ordination between the customer and the branch service sales team

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Relation Executive (CRE) (Coimbatore)
🏢 GREEN INTERIO FUSION
📍 Coimbatore