Functional Competencies / Skills critical for the job

· Serve as the primary point of contact for customer quality concerns.

· Monitor CRM portals, respond to quality alerts, track Zero Km Concerns and warranty complaints.

· Through knowledge in Lithium Battery, BMS and Vehicle firmware

· Functional understanding of traction motors, Controllers, On-board chargers, DC-DC converters and Lights and Horns

· Liaise with internal teams (Design, manufacturing, engineering, supply chain) to resolve customer quality issues.

· Responsible for Root-cause analysis and Taking corrective actions for Customer complaints

· Coordinate containment and rework activities when necessary for customer concerns.





· Maintain explicit documentation of all customer-related quality issues and actions.

· Track and report on customer quality metrics, such as Zero km concerns, warranty complaints and warranty cost etc.

· Analyze returned parts from customers and conduct warranty case analysis and Field visits for failure analysis

· Monitor field replacement parts availability

Requirements

Experience: 5-7 years

Industry Preferred: EV / Automotive / Auto Ancillary

Qualifications: B.E/B. Tech –Mechanical/Automobile

Skills: Hands on experience in 7 QC Tools, 8D Analysis, Electrical trouble

Shooting, MS Office

📌 Customer Quality Engineer (Coimbatore North)
🏢 Roots Group of Companies
📍 Coimbatore North