Company Description

Buds Life Pvt. Ltd. is revolutionising children's footwear by designing innovative shoes tailored for growing feet. Our mission is to simplify life for parents while prioritising kids' foot health to ensure they walk the world confidently.

Though our cutting-edge shoes are still under development, they are engineered to meet the unique needs of children during their growth years. Based on the belief that proper footwear plays a vital role in children's development, we are committed to creating products that offer comfort, durability, and style.

About the Role

This is the most important role at Buds. You are the face of the brand for every parent who reaches out to us — with a question, a concern, a complaint, or just to share how their kid is doing in their new shoes. Your job is to make every one of those interactions feel warm, personal, and fully resolved.

We're looking for someone who genuinely loves talking to people and gets energy from solving problems — not someone who treats customer queries like a checklist.

What You'll Do

- Own the end-to-end customer experience — from first query to final resolution — across WhatsApp, Instagram, email, phone, and chat
- Handle customer inquiries, complaints, and feedback with empathy and urgency
- Gather and analyse customer feedback to identify patterns and surface actionable improvements




- Collaborate with internal teams (operations, product, marketing) to flag recurring issues and recommend service improvements
- Maintain consistently high customer satisfaction standards — every interaction matters
- Use CRM and support tools to track, manage, and follow up on customer conversations

What You Bring

- Genuine warmth and empathy — you care about the person on the other end
- Strong written and verbal communication — clear, friendly, and never robotic
- Comfort with digital tools — WhatsApp, Instagram, email, Google Sheets, CRM or support platforms
- Analytical mindset — you can look at feedback trends and turn them into recommendations
- Problem-solving instincts — you don't wait to be told what to do when something goes wrong
- A love for conversation — this role is built around it
- Prior experience in e-commerce, retail, or a customer-facing role is a robust plus

Why This Role Matters

At Buds, we're building a brand that Indian parents trust with their kids' feet. That trust starts and ends with how we treat people. You will directly shape how thousands of parents feel about us — and that's not something we take lightly.

If you're someone who finds satisfaction in solving issues and helping people - driving delight, then you are the one.

Freshers who fit well in the above are welcome!

📌 Customer Experience Executive (Gurugram)
🏢 Buds Life
📍 Gurugram