We are looking for CRM executive who has a strong inclination on CRM. To be the ambassador of the Brand and a key contributor to the client development and sales performance on our Website

- ECommerce – CRM operational experience with the ability to re-imagine new ways to improve upon the client promise.

1. Act as a Digital stylist by assisting queries on merchandise for digital users & consumers.
2. Sales driven executive that can interact well with users across digital platforms like Email, Calls, WhatsApp, Web Chat, Social Media and handling direct customer communication .
3. Basic knowledge of CRM platforms like Freshdesk, Helpdesk, Gorgias.

5. Proper inventory levels at the backend are maintained and nothing is showing out of stock.
- Ensuring the visual aesthetics online are aligned.
- Always working on making the website more content right and engaging.
- Competitor Analysis and staying on trends, competitive market research on both domestic & international markets for product strategy and forecasting.
- Analysis on sales, margins, discounts, and inventory related analysis.
- Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, email & even convert them to purchase.
- Working with Team on Market Research, Merchandise Planning, Collection Calendar Making, Product launches, Sourcing, Research & Trend forecasting, Visual merchandising, Marketing - Branding & Digital Marketing.
- Understanding of analytical and reporting skills.

1. Data driven who can create reports for queries addressed v/s converted in qty & value.
2. Fashion background is an added advantage. Specially from institutions like NIFT or ISDI.
3. Maintain & develop client relationships through an individual; approach, leveraging also on CRM & Digital tools

Skills · Business driven





· Leadership and ability to motivate and influence people

· Strong customer service mindset

· Natural ability to welcome our client

· Confident, enthusiastic and positive

· Mature and assertive

· Market and product knowledge/passion

· Interest in luxury/fashion, art and design

· Excellent Communication & Interpersonal Skills

· Passion for human relations & sales

· Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.

· Understanding of commercial awareness. Strong interest in E-commerce and salesmanship.

· Knowledge of styling and how to put looks together

· Analytical and proficient in the use of Microsoft Office with solid Excel skills including reporting.

· 1 to 2 years of merchandising or controlling experience, preferably in an E-commerce environment.

· Ensure to be up to date in fashion trends and competitors

· Luxury fashion acumen and knowledge of the desires, needs and expectations of luxury clients across multichannel and multimodal (telephone, live chat, web, social media and email) contact setting.

· Knowledge in following software’s: Microsoft Excel, Magento/Shopify, Google Analytics, CRM Software.

· Ability to work under pressure.

· Should be flexible, ambitious, competitive, humble, open-minded and a fast learner.

· You enjoy working in a fast-growing organization, with many different contacts.

· Creative, enthusiastic with a drive to succeed.

· Must be detail-oriented and able to manage multiple tasks simultaneously.

· Prior experience in merchandising, buying, category management along with range development will be added advantage

· Qualification:

- Bachelor’s Degree in Marketing / Business/Retail Management degree or equivalent is a plus

📌 Customer Care Executive (India)
🏢 Outhouse jewellery
📍 India