Job Role

Customer Care Executive (CCE)

Jeena Sikho Lifecare Ltd is looking for a dedicated and customer-focused

Customer Care Executive (CCE)

to join its Customer Support / Operations team. The candidate will be responsible for handling customer queries, managing calls and follow-ups, maintaining customer records, and ensuring a positive customer experience.

Key Responsibilities

- Handle inbound and outbound customer calls professionally.

- Understand customer queries, concerns, and requirements.

- Provide accurate and timely information to customers.

- Resolve customer complaints and service-related issues effectively.

- Maintain and update accurate customer records and information in the system.

- Conduct regular follow-ups with customers as required.

- Coordinate with internal teams for timely resolution of customer issues.

- Ensure high levels of customer satisfaction and service quality.

- Maintain daily call reports, follow-up details, and work records.

- Handle customer interactions with patience, professionalism, and a customer-centric approach.

- Follow company processes, guidelines, and service standards.





Required Skills

- Excellent communication and interpersonal skills.

- Strong customer service and relationship management skills.

- Valuable calling and follow-up abilities.

- Basic computer knowledge and data-entry skills.

- Ability to handle customer complaints and resolve problems effectively.

- Good listening and understanding skills.

- Prior experience in BPO, customer support, calling, or customer service is preferred.

Qualification

- Graduate in any discipline.

- Minimum 1 year of experience in Customer Service, Calling, BPO, or Customer Support.

Key Attributes

- Positive and professional attitude.

- Customer-centric approach.

- Good listening skills.

- Strong communication skills.

- Team player.

- Ability to work in a target-oriented environment.

- Strong follow-up and problem-solving abilities.

Job Details

- Company: Jeena Sikho Lifecare Ltd

- Department: Customer Support / Operations

- Employment Type: Full-Time

- Shift: Rotational Shifts

📌 Customer Care Executive, Paschim Vihar (Delhi)
🏢 JobTrade
📍 Delhi