About Pepper Content

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At

Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

CS/PM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects,

project management support for client based scientific service/publication projects.

Responsibilities:

Project Management

● To bear the onus of delivery of the project and ensure a smooth flow of information to meet customer requirement

● To build a strong working relationship with client and the internal team which would help achieve business targets

● End-to-end project management from project initiation to closure by understanding the scope, determining the resource and developing the project schedule

● Set and develop the operational aspects of the project, develop and monitor timelines, milestones and project metrics

● Project timeline & cost management: Effective and efficient management of assigned projects to complete projects on time and within the budget

● Risk Management & Mitigation: Identify the risk associated with the project and form a mitigation strategy with help of cross functional team for smooth operations

● To prepare weekly and monthly reports for the senior management

Collaboration

● Ability to influence without direct authority

● Establish and maintain efficient working relations with all internal & external key stakeholders





● Participate in project movement activities, support team initiatives & objectives

● Identify and recommend process improvements and initiatives

● Facilitate resolution of any issues by working closely with cross-functional teams

Operational

● Plan, execute and manage deliveries for enterprises across industries

● Ensure on/before time delivery of projects that match/exceed set quality standards

● Plan and monitor capacity utilisation on projects and supply of talent accordingly

● Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.

● Mentor, train and lead a team of project managers and supply leads

Financial Management

● Be responsible for ensuring timely & correct invoicing based on agreed milestones & customer preference

● Maximise PO utilisation by working closely with client partners

● Monitor and manage scope changes to close the loop with respective client partners

● Control the project and monitor MIS, Invoicing, consultant costs, cash flow etc.

● Meet all monthly reporting/business metrics/KPI requirements and manage internal processes

Client Partnership





● Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs

● Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well

● Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications

● Assist with project planning, including resource forecasting, timelines, and budgeting

● End to end ownership of client delight and operational efficiency

● Drive and own PO utilisation and organic growth of existing clients

● Ability to coordinate and implement successful projects from start to finish

● Set and implement systems and processes for process improvements &

operational efficiency

Qualifications and Prerequisites

● Minimum of 5 years of experience in a client-facing role, with at least 3 years of experience in team management.

● Solid problem-solving skills with a growth mindset and proactive approach.

● Ability to thrive in diverse and remote team environments.

● Proficiency in comprehension, negotiation, and analytical skills.

● Graduate or Postgraduate degree (MBA preferred).

● PMP certification is preferred.

● Proficient in project management tools such as JIRA.

● Previous experience in management and/or leadership roles is advantageous.

● Capable of working independently, seeking guidance only in complex situations.

● Exceptional written and oral communication skills in English.

● Skilled in networking and communication across diverse functions.

● Ability to navigate ambiguity and conflicting priorities with rigour.

📌 CS/PM, BFSI (Mumbai)
🏢 Pepper Content Global Private
📍 Mumbai