Job Role

- CRM Manager

- Manage and oversee CRM-related activities and customer records.

- Coordinate with internal teams to ensure smooth customer relationship management.

- Maintain accurate and updated customer information.

- Monitor customer interactions, follow-ups, and service-related activities.

- Ensure timely resolution of customer queries and requirements.

- Support the organization in improving customer satisfaction and retention.

Key Responsibilities

- Manage daily CRM operations and customer databases.

- Track customer enquiries, follow-ups, and interactions.

- Coordinate with different departments for customer-related requirements.

- Maintain accurate CRM records and reports.

- Monitor pending customer issues and ensure timely follow-up.

- Prepare and maintain CRM-related reports and MIS.





- Identify opportunities to improve customer engagement and retention.

- Ensure proper documentation and timely updating of customer information.

Requirements

- Female candidate required.

- Good communication and interpersonal skills.

- Solid coordination and follow-up abilities.

- Good computer and CRM knowledge.

- Ability to manage customer data and multiple tasks efficiently.

Job Details

- Work Location: Dev Nagar, Karol Bagh, Delhi, India

- Department: Admin / Back Office / Computer Operator

- Role / Category: Back Office

- Employment Type: Full Time

- Shift: Day Shift

📌 CRM Manager (Delhi)
🏢 JobTrade
📍 Delhi