- Manage customer enquiries, leads, and follow-ups through CRM.
- Maintain accurate customer and sales data in the CRM system.
- Coordinate with the Sales Team for lead allocation and follow-up.
- Track lead status, quotations, orders, and customer requirements.
- Follow up with customers regarding pending quotations and orders.
- Prepare daily/weekly CRM reports and sales MIS.
- Ensure timely updating of customer interactions and lead status.
- Handle customer queries and coordinate with relevant departments for resolution.
- Monitor pending leads and ensure proper follow-up until closure.
- Maintain customer records and support customer retention activities.
- Coordinate with Sales, Accounts, Dispatch, and other departments.
- Identify inactive/pending leads and take appropriate follow-up actions.
Required Skills:
- Good communication and interpersonal skills.
- Good knowledge of MS Excel and CRM software.
- Robust follow-up and coordination skills.
- Good data management and reporting ability.
- Customer-focused approach.
- Ability to manage multiple tasks and meet deadlines.