Job Title: CRM & Online Sales Executive (Luxury Fashion) /n Location: Kolkata (On-site) /n /n About the Role /n VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram. /n /n Key Responsibilities /n /n

- Customer Query Management:

/n /n Respond to all customer queries on WhatsApp & Instagram promptly and professionally /n /n

- Abandoned Cart Recovery:

/n /n Follow up with customers to recover abandoned carts and improve conversion rates /n /n

- Online Sales Conversion:

/n /n Engage with customers, recommend products, and close sales through personalized interaction /n /n

- COD Order Confirmation:

/n /n Call and confirm COD orders before dispatch to reduce RTO /n /n

- Payment Tracking:

/n /n Track and update all payments received via website and WhatsApp /n /n

- Returns & Alterations:





/n /n Coordinate return pickups and manage alteration requests efficiently /n /n

- RTS (Ready to Ship) Updates:

/n /n Ensure all prepared orders are marked Ready to Ship in the system /n /n

- Reporting:

/n /n Share weekly reports on sales, conversions, returns, and customer interactions /n /n Requirements /n /n

- 1–4 years experience in CRM, online sales, or customer handling

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- Strong communication skills (English & Hindi; Bengali is a plus)

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- Experience with WhatsApp/Instagram customer handling

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- Organized, responsive, and sales-oriented mindset

/n /n /n What We’re Looking For /n /n

- Someone who is quick, reliable, and customer-first

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- Comfortable handling multiple chats and follow-ups daily

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- A problem-solver who can coordinate across teams (sales, warehouse, logistics)

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- Interest in fashion / luxury / D2C brands is a plus

/n /n Work Location: In person

📌 CRM & Online Sales Executive (Luxury Fashion) (Kolkata)
🏢 Vaayu - A Clothing Brand
📍 Kolkata