Community Executive — Healix ScrubsLocation: South Delhi | Type: Full-time, US-hours shift (6:30 PM – 3:30 AM IST) | CTC: ₹3.5–5 LPA + night-shift allowance
About Healix ScrubsHealix Scrubs (healixscrubs.com) is a premium medical apparel brand built for nurses, doctors, and healthcare professionals. We design performance scrubs on our proprietary Aeroluxe™ fabric and sell them direct-to-consumer in the US, UK, Canada, and the GCC through Shopify Plus and TikTok Shop, fulfilled from our California warehouse.
The brand is operated by AA Brands Inc. (US) with our team based in South Delhi. One year in and scaling fast, we're now hiring our first full team. Everyone who joins owns their function end to end.
What You'll Do
- Own comments across TikTok, Instagram, and Facebook during US peak hours — reply, like, pin, and keep the tone warm and on-brand
- Do outbound engagement: comment as the brand on creator posts, nursing content, and trending conversations where we belong
- Triage DMs — route order/support issues into our helpdesk (Gorgias) for the CX team, handle the community ones yourself
- Respond to reviews and tags; surface excellent UGC to the social manager for reposting
- Flag sentiment shifts, recurring complaints, and viral moments in a daily end-of-shift note
- Support live moments: drops, promos, giveaways
What We Need
- 1–2 years in community management, social engagement, or ecommerce support
- Excellent conversational written English — quick, warm, human, zero copy-paste energy
- Committed to a fixed night shift aligned to US hours
- Judgment on when to be funny, when to be helpful, and when to escalate
- Familiarity with TikTok/Instagram culture; healthcare community familiarity a plus
Bonus Points
- Super bonus: daily hands-on use of Claude or similar AI tools — we work AI-first, and every role here builds with AI, not around it
ApplySend your CV to
[email protected] with subject "Community — [Your Name]". Include 2–3 sample replies to a happy customer, an angry customer, and a viral comment.
📌 Community Executive (Delhi)
🏢 Healix Scrubs
📍 Delhi