Are you experienced in International Voice / First-Party Collections and looking for your next opportunity? We’re hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon, Haryana!
Location: Gurgaon (GGN), Sector 30 Mode: Work From Office Role: Collections Specialist - US Process Work Week: 5 Days | 2 Rotational Offs Shift: Rotational Shifts Cab: Free Both-Way Cab Facility ? Key Responsibilities - Handle inbound & outbound calls with U.S.-based customers - Manage past-due accounts with empathy and professionalism - Resolve billing disputes and account-related concerns - Negotiate realistic payment arrangements - Maintain accurate CRM notes,
payment promises & account records - Deliver excellent customer service while achieving collection goals ? What We’re Looking For - Prior experience in First-Party Collections / International Customer Support
- U.S. Voice experience preferred
- Minimum B2 English proficiency
- Solid communication & conflict-resolution skills
- High emotional intelligence and customer-handling ability
- Comfortable working from the Gurgaon office & during night shifts. ? Why Join?
- Paid product, tool & soft-skill training
- 5-day working week
- Growth opportunities
- Modern workplace environment
- Cab facility within the eligible transport radius
- Compensation: 3.2 LPA ? Interested?
Share your resume at:
[email protected] Open for referrals as well.
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