Collections Specialist

We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.

Work you’ll do The Collections Specialist is responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Responsibilities

 Reviewing open accounts for collection efforts.

 Making outbound collection calls in a professional manner while keeping and improving customer relations.

 Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

 Collect customer payments in accordance with payment due dates.

 Identify issues attributing to account delinquency and discuss them with management.

 Review and monitor assigned accounts and all applicable collection reports.

 Provide timely follow-up on payment arrangements.

 Mail correspondence to customers to encourage payment of delinquent accounts.

 Understanding and complying with firm’s policies and procedures in relation to Debtor

Management and the firm’s business rules.

 Prepare process documentation. Build strong relationships with AR coordinators and Process leaders.

 Communication: Should be able to communicate effectively with peers, client service teams,

and process leaders.

KPIs

 Should monitor, track and report the reduction of aged AR items.





 Strong adherence to TAT for responding to email and telephone queries.

 Completion of all required training programs, contribution to continued process improvement.

Key Competencies

 Attention to details and accuracy

 Good oral and written communication skills

 Organizational skills

 Information management

 Problem analysis and problem-solving skills

 Team player

 Sense of urgency

 Customer service Skill

Work location: Dehradun

Shift timings: 8:30 PM to 5:30 AM

Qualifications, Experience & Skills

Required

 B.Com/M.com/MBA with 1-3 years of experience in accounts receivable process and collections.

 Good knowledge of end to end AR collections process.

 Should have experience in handling inbound and outbound third-party calls.

 Problem solving skills, quick learner.

 Basic accounting knowledge, End to End AR process knowledge and basic understanding of other Finance (AP, RTR.) processes

 Should be self-motivated individuals and should be able to positively motivate team members

 Good Knowledge of MS Office tools including email skills

 Valuable understanding of quality aspects (TAT, accuracy, and audit)

 Should have a positive attitude.

 Excellent Oral and written communication should be good.

 Able to be work in night shifts.

 Should be multi tasker and work in fast pace environment

 Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.

📌 Collections Specialist (Uttarakhand)
🏢 Skywings Advisors
📍 Uttarakhand