Job Role

- Collections Executive

- Handle pre-collection activities and follow up with customers regarding upcoming payments and pre-closure requests.

- Send timely payment reminders to customers and ensure payments are made on time.

- Maintain accurate records of daily collection numbers and customer follow-ups.

- Monitor individual performance against assigned targets and parameters.

- Coordinate with internal Sanction, Accounts, and Disbursement teams.

- Ensure a smooth and professional customer experience throughout the collection process.

- Use the in-house CRM for accurate record-keeping, follow-ups, and reporting.

- Maintain proper documentation and provide regular updates to the management.

Pre-Collections

Key Responsibilities

- Follow up with customers regarding upcoming payments.

- Send reminders to ensure timely payment.

- Handle customer requests related to pre-closure.

- Maintain regular follow-ups on pending payments and requests.

Reporting & Performance





- Maintain accurate daily collection records.

- Prepare and submit daily reports of collection numbers.

- Monitor performance against assigned parameters and targets.

- Keep customer and collection data updated in the CRM.

Internal Coordination

- Coordinate with the Sanction and Accounts teams for smooth operations.

- Coordinate with the Accounts and Disbursement teams regarding customer and payment-related requirements.

- Resolve operational issues through proper coordination with internal departments.

Required Skills

- Strong communication skills.

- Good customer-handling and follow-up abilities.

- Basic understanding of lending and collection processes.

- Proficiency in using CRM systems.

- Valuable record-keeping and reporting skills.

- Target-oriented and responsible approach.

📌 Collections Executive (Delhi)
🏢 JobTrade
📍 Delhi