Job Role

- Collection Executive

- Handle collection activities for customers in the 41–180 Days Past Due (DPD) bucket.

- Make regular phone-based follow-ups with overdue customers.

- Work with customers having outstanding short-term and personal loans.

- Persuade customers to make timely repayments and resolve payment-related queries professionally.

- Maintain accurate and systematic collection records.

- Coordinate with the field collection team wherever required.

- Work towards reducing overdue and roll-forward cases.

Key Responsibilities

Customer Collections

- Make daily follow-up calls to overdue customers in the 41–180 DPD bucket.

- Provide customers with clear and accurate repayment information.

- Follow up consistently to ensure timely recovery.

- Persuade customers to clear their outstanding dues.

- Handle customer queries and objections professionally.

- Work towards reducing roll-forward cases and improving recovery performance.

Coordination & Escalation

- Escalate difficult or unresolved cases to the Team Leader when required.





- Coordinate with the field collection team for cases requiring field support.

- Maintain regular communication with the internal collection team.

Records & Reporting

- Update customer collection records accurately and systematically.

- Maintain details of calls, customer commitments, payments, and follow-ups.

- Ensure collection data is updated regularly.

Candidate Requirements

- Prior experience in collections with an NBFC or bank.

- Experience in short-term loan or personal loan collections.

- Excellent communication skills for phone-based follow-ups.

- Robust persuasion and customer-handling skills.

- Basic understanding of DPD terminology and collection strategies.

- Ability to maintain accurate collection records.

- Target-oriented and responsible approach.

Work Details

- Work Days: Monday to Saturday

- Timings: 10:00 AM to 7:00 PM

- DPD Bucket: 41–180 Days Past Due (DPD)

- Industry Experience: NBFC / Banking

📌 Collections Executive (Delhi)
🏢 JobTrade
📍 Delhi